Terms and Conditions

The terms, policies and conditions described below govern the use of NutriFirst.com . Please review the following basic rules that govern your use of our website. NutriFirst reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use and/or placement of any order constitutes your agreement to follow and be bound by these terms stated.

ORDERING

Please note that items in your cart are not secured until you have submitted your order successfully and may sell out during the process.

Once your order is submitted, we cannot add or remove items from your order. All sales are final and strictly no cancellations are allowed once payment is received.

Reservation is not permitted.

DELIVERY PAYMENT METHODS

For delivery orders, payments accepted includes Credit Cards, Debit Cards & Paypal (Subject to different merchant option). We do not accept cheques or bank transfers. If any staff from NutriFirst instructs you to do a transfer to their personal account, please DO NOT do so and report to us immediately. Email us at Sales@NutriFirst.com or Call +65 6744 0600

For customers opting to prepay by Credit Card, we will only deliver the product/s after receiving the payment/s. We don't do any refund for purchases paid by Paypal / Credit Card.

For orders which are made through our customer hotlines, credit card details may be asked to facilitate transaction. NutriFirst will not be responsible for customer losing their credit card details for orders made through phone. We encourage you to self check out at our website.

SELF COLLECTION

Self collection is at 694 Geylang Road #01-01 Singapore 389614 during office hours. Monday - Friday 9am - 6pm and Saturday 8am - 12noon.

DELIVERY WITHIN SINGAPORE

Express Same Day Delivery (available only for local orders) - Select this for our same day delivery service with only a 4 hour waiting time. (Order must be placed during the operating hours BEFORE 5PM on weekdays & BEFORE 12noon on saturdays and this will carry an EXPRESS surcharge of SGD 20).

Next Day Delivery Charges: SGD 10 for order/s SGD 30 and below, SGD 5 for SGD 31-99 or FREE with order/s above SGD 100. Note: We are unable to fulfill requests to deliver at a specific timing/s or provide a shorter duration time slot/s within your chosen delivery time slot/s. But upon request, we do delivery within 4 hour time slot at a charge of SGD 20.

***Shipping Charges are calculated based on the net amount after utilizing any discount codes or promo codes.

Our in-house delivery day and time slots available are as indicated. Please do ensure that your order will be collected by someone during the time slot you have chosen. Please be advised that delivery man only have 5 minutes waiting time, There will be an additional SGD 10 charge for those who exceed the time allotted and also for rescheduled delivery. In the event that the package is returned to us due to the customer’s error in indicating the incorrect and/or insufficient address, a $10 re-delivery fee would also be charged and be payable by the customer.

Before you submit your order, you will be prompted to select your preferred time slot for delivery. Simply click on the appropriate time slot and submit your order. Within minutes, you will receive a computer-generated invoice in your email account.

Invalid address include incomplete postal address, freight centres, ports, terminal, camps, and such other places as may be determined in NutriFirst’s absolute discretion without any notice to you.

For In-house Delivery: Monday to Saturday (Excluding Sundays & Public Holidays): 10am-1pm, 1pm-4pm. 

Note: Do not place any order with NutriFirst’s delivery man as they are on a contract basis. NutriFirst will not be responsible if order is not being processed. Please call 67440600 to order.

NutriFirst Pte Ltd reserves the right to change the existing shipping rates without prior notice. 

We ensure accuracy in our billing as all our transactions are automatically processed. 

INTERNATIONAL SHIPPING

We accept international orders from most countries.

All international orders will be shipped via EasyShip with tracking number. 

Charges calculated by weight (including packaging weight) and will be factored into your total bill. 

NutriFirst Pte Ltd reserves the right to change the shipping rates without prior notice. 

Payment option: Prepay by Paypal / Credit Card (Please kindly wait for the secure payment gateway to load after clicking "Continue" if you select the option to pay via Paypal / Credit Card). 

If Paypal flagged your account as high risk, your order may be on hold as we will need to time to verify if it is a genuine buyer and not a credit card fraud. We may also reserve the rights to not ship the order. In this case, we will provide refund to your Paypal account.

Once processed, packaged and dropped for shipping, the time in transit is estimation of 2-10 days depending on location. 

Should there be any further delay in this process, due to back orders on products or acts of nature beyond our control. Upon receiving payment, we will process the order and send it to our warehouse for packing, once item is shipped, tracking number/s will be provided for registered mail. 

Important note: If you are residing in any country other than Singapore, please check with your local customs for your country’s import regulations before making the purchase. Our responsibility ends when we ship your order out of Singapore. We will not be responsible for (i) the confiscation of the product/s and/or (ii) any fines or penalties which may be imposed upon you by your local customs for violating import regulation (iii) correction of shipping address due to user error. You agree to indemnify us for any fine/s and/or penalties which may be imposed upon us for the infringement of any such laws as a result of your purchase. 

We ensure accuracy in our billing as all our transactions are automatically processed.